a) Thielmann Energietechnik warranties for the appropriate quality and faultlessness of the goods supplied by Thielmann Energietechnik, which correspond to the relevant state of the art.
b) The warrantee period shall be 12 months; in the event of the purchase of consumer goods (Section 474 German Civil Code) 24 months or 12 months for used items. It shall begin with delivery of the goods or as of notification of readiness, if there is a delay in acceptance by the Purchaser.
c) Warranty claims in excess of the delivered value of the goods are excluded.
d) Wear parts or natural wear are excluded from the warranty.
e) Obvious deficiencies shall be notified to Thielmann Energietechnik immediately in writing by the Purchaser, no later than within 2 weeks upon receipt of the good at its final destination or notification of readiness for delayed acceptance, with an accurate description of the deficiencies. If more than one good has been delivered, the number of defective items should be indicated. If the time limit for lodging a complaint is not adhered to, Thielmann Energietechnik shall no longer be liable, even if the 12-month warrantee obligation has not yet expired, unless the item is a consumer good purchase.
f) A complaint shall be made for deficiencies which cannot be determined immediately despite careful examination, (unapparent deficiencies – nicht offensichtliche Mängel), no later than within 2 weeks after discovery or obviousness of the deficiency, at the very latest within a preclusive period of one year starting with the delivery of the item. For the purchase of a consumer good, within two years, unless the items are used, in which case the period of one year shall apply.
g) Warrantee obligations of Thielmann Energietechnik shall not arise if faults about which there is a complaint are originally connected with the fact that the purchase article has been treated inappropriately or has been overused, parts have been incorporated into the purchase article whose use was not approved by Thielmann Energietechnik or the Purchaser has not followed the instructions regarding the treatment, maintenance and care of the purchase article.
h) Natural wear and tear shall be excluded from the warrantee.
i) With regard to justified complaints regarding deficiencies, the Purchaser initially has a claim only for rectification of these deficiencies – insofar as the purchase is not of a consumer good. However, Thielmann Energietechnik is entitled to provide a replacement delivery instead of rectification.Rectifications as part of the guarantee shall be carried out according to technical requirements by replacement or repair of defective parts without charge for the wages, material and freight costs required for the latter. Parts, which have been replaced, shall become the property of Thielmann Energietechnik.
j) If the fault cannot be rectified or if further attempts at rectification are unreasonable for the Purchaser or the Customer, the Purchaser or the Customer may only have the right to withdraw from the Contract or to demand a reduction of the purchase price (Minderung) instead of the rectification; claims for compensation in particular for consequential loss are excluded. Neither the Purchaser nor the Customer are entitled to a replacement delivery. However, the right of Thielmann Energietechnik to provide a replacement delivery instead of rectification shall remain unaffected by this. (Vergleichen!)
k) Thielmann Energietechnik shall be given the opportunity to examine on site deficiencies about which a complaint has been made itself or through a representative. If the Purchaser or a third party makes attempts at rectification or other alterations to the purchase article about which a complaint has been made without the express written consent of Thielmann Energietechnik prior to this examination, any claim under warrantee of the Purchaser against Thielmann Energietechnik shall lapse. This shall not apply to goods supplied by Thielmann Energietechnik, which have already been installed, and where a deficiency is discovered only subsequently and an emergency repair is unavoidable to prevent consequential loss. In this case, however, Thielmann Energietechnik shall be informed of the deficiency and the intended emergency repair. Otherwise the warrantee entitlement against Thielmann Energietechnik shall lapse.
l) Thielmann Energietechnik shall be liable for third party products supplied by Thielmann Energietechnik – insofar as these are not a consumer good – in principle only to the extent that the supplier of Thielmann Energietechnik is liable, unless gross negligence or intent can be attributed to Thielmann Energietechnik in the selection of the supplier or Thielmann Energietechnik has passed on goods to the Purchaser supplied by its own supplier, despite recognising a deficiency or the supplier has restricted his guarantee in a way which is not permitted in law.